As soon as your order is placed, our staff goes to work immediately preparing that order. During holidays and weekends, this process can be delayed until the next business day.

 

As soon as the order is placed, it goes through a security check and verification process to help prevent any type-o's in the address and to mitigate credit card fraud. As soon as the order is approved, the order is sent to the warehouse.

 

Once, the warehouse receives the order, they will pick and pack the order. Once they pack the order, they weigh the package and print a shipping label. At this time, you will receive an email and or text message with a tracking number and link.

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Don't get too excited though. It will take the courier time to update their system with information about the new tracking number. They will not likely show updates until they have had an opportunity to pick up the package and scan it through their systems.

 

We generally ship packages using USPS priority service on occasion we may send an item via UPS. As the package moves through the couriers facilities and vehicles, you will likely see updates on it's progress, although the consistency can vary by location and size of package.

 

Once an order leaves our warehouse, the shipping times can vary by the shipping service and location of delivery. Most packages are delivered within 1 to 4 business days.

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Please note that we cannot prevent certain extenuating circumstances that may delay your package. The delays can include, but are not limited to weather delays, covid-related delays, holiday-related delays or any other delays that we may not have control over. In the event of such delay, we graciously ask for your patience. Delays caused by a circumstance that is out of our control may not be eligible for any type of recourse such as a shipping refund or other compensation. Your understanding is greatly appreciated.

 

In the event that your package is lost or stolen, we and the courier would appreciate you notifying us as soon as possible. For insurance reasons, we will likely need a written statement from you that your order was not delivered but no worries, all major couriers accept this statement via email. We want to do our part to prosecute instances of package theft and so we will ask you to provide any information that can be helpful to law enforcement and the courier's private investigators in helping to investigate and potentially prosecute anybody that seeks to prevent you from receiving your delivery. We graciously ask for your assistance in these investigations.

 

If you have any questions regarding this policy or any other policy, please don't hesitate to contact a member of our customer service team at customerservice@julo.shop. They are here to help and will gladly answer any questions you have.